Refund Policy
Effective Date: [Month Day, Year]
At JC Mockups, we sell digital products that are delivered immediately after purchase.
Because digital files cannot be returned, all sales are generally considered final.
Eligible Refund Situations
Refunds may be considered if:
-
You accidentally purchased the same product more than once.
-
The downloaded files are corrupted and cannot be replaced.
-
The purchased files are substantially different from the product description.
-
A technical issue on our side prevents delivery of the product.
Non-Refundable Situations
Refunds will not be issued because:
-
You changed your mind.
-
You no longer need the product.
-
You purchased the wrong item.
-
You do not have the required software.
-
You expected additional features not described on the product page.
-
You failed to read the product description before purchasing.
Support Before Refund
If you experience any problem downloading or using your purchase, please contact us before requesting a refund. We will make every reasonable effort to resolve the issue.
Contact
Refund requests should be submitted within 14 days of purchase.
Email:
About JC Mockups
JC Mockups creates premium digital mockups designed for designers, photographers, marketers, creative agencies, entrepreneurs, and online businesses.
Our mission is to help creatives present their work professionally through realistic, high-quality mockups that are easy to use and compatible with industry-standard software.
We believe great presentation adds value to every project, which is why we focus on quality, usability, and continuous improvement.
Thank you for choosing JC Mockups.
Contact Us
We'd love to hear from you.
Whether you have questions about a product, need assistance with your purchase, or would like to report an issue, our support team is here to help.
Email: support@jcmockups.com
We aim to respond to all inquiries within 1–2 business days.
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Panama Time)
Thank you for choosing JC Mockups.